Aug 03

Traditionally English language training has been composed of weekly lessons – either in a group or on a one-to-one basis. This format suits busy professionals who are able to free themselves for this short time slot to attend their lesson, either after work or during the working day. The effectiveness of this type of course depends on ensuring a highly focused training plan combined with a trainer who is able to maintain the delegate’s motivation throughout the duration of the training.

With more and more constraints on professional people’s time, distance learning has become increasingly popular. Web training is an example of a distance training tool. A webcam enables the trainer and the delegate to see each other and the computer screen becomes both the whiteboard and a means of sharing documents.

eLearning software has been available for some years now and when used alone it is not always very stimulating. This is why ‘blended learning’ (a combination of face-to-face instruction with computer-mediated instruction) is becoming increasingly popular. Blended learning has a link of some kind between what the delegate does in the training room and the eLearning sessions.

Delegates can also log on to webinars. Webinars are seminars on the internet and provide the delegate with input at distance. An interactive follow-up is obviously a requirement for this type of training sessions to be efficient. Click here to view a sample webinar.

Latest Developments in English Language Training

© istockphoto.com/ Dmitriy Shironosov

It is true to say that digital technology can bring learning material to life. The current developments in digital technology, however, focus more on general English courses, but professional training material will inevitably be produced in this format in the future.

Interactive White Boards (or IWBs) have become commonplace in school language classrooms. In the future we will be seeing more and more IWBs in professional training rooms. They enable the trainer to display his/her computer screen clearly. Videos, internet pages, dictionary definitions, tables, charts and diagrams can all be displayed quickly and easily with IWBs allowing the trainer to respond to delegate’s questions and to adapt the training session to the delegate’s learning style.

Inversely, there have been recent moves to remind trainers that the heavy emphasis on technology and any other materials in the training room such as books is not necessarily the best way to train. The dogme movement, which was started by the EFL writer Scott Thornbury at the beginning of 2000, attempts to refocus training sessions on the delegates and their knowledge and experiences, etc.

As mentioned, intensive-style Business English courses are becoming increasingly popular, particularly immersions and intensive days or weeks in training organisations. This approach helps the delegates to focus on the task at hand and facilitates a quicker solution to a problem (a gap in knowledge or skills).

As well as being more intensive, language courses are becoming more individualised and specialised than they used to be. The ‘one language course fits all’ approach is no longer considered the best way to meet delegates’ training needs. This is reflected in the needs analyses and subsequent tailored programmes that training organisations offer before setting up a course.

Organisations and their employees should always request a detailed Diagnostic Consultancy in which the type of Business English course, content, format and length is only established after detailed discussions and only after consideration has been given to level, needs, objectives and time constraints.

© Communicaid Group Ltd. 2010

Jun 22

English became the predominant language of business during the second half of the Twentieth Century for various reasons. The USA became the world’s most important economic power and was also one of the ‘victors’, alongside Britain, of the Second World War. The increasingly international nature of business made moving towards a ‘common’ language a necessity. English was a perfect candidate as it was already spoken as a first or second language by many people around the globe (partially as a result of British colonialism). It is now spoken by over 500 million people in a vast number of territories, including Britain, Canada, the United States of America, Australia, India and Southern Africa and has truly become a ‘global’ language. Business English is therefore considered as being essential for all people who wish to work in any area of business, aviation, computing, etc. As the economy becomes increasingly global, the importance of Business English continues to grow.

What is Business English?

© istockphoto.com/ Samdiesel

‘Business English’ is the wide-embracing term that is used to describe the type of English that is used by people to do business. ‘English for Business focuses on the English language skills necessary to communicate in an increasingly global business environment.’ The range of different subject areas included under the umbrella term ‘Business English’ is wide. The Oxford Business English Dictionary includes the following areas : accounting, commerce, e-commerce, economics, finance, HR, insurance, IT, law, manufacturing, marketing, production, property, the stock exchange, (international) trade, transport. Does this mean that everything which is not considered to be General English is in fact Business English? The answer is no. There is a wider term for English which is not considered to be general: ESP (English for Specific Purposes). This acronym includes all the different areas of ‘Business English’ and more (English for hotels and catering, English for Science, English for Academic Purposes (EAP), etc).

What is generally associated with a ‘Business English’ course are the skills that most people need to be able to do their jobs well: writing e-mails and reports, making presentations, doing negotiations, using the telephone, attending and participating actively in meetings or telephone conferences, receiving visitors, etc The big difference, therefore, is that Business English focuses on the delegate’s job whereas the aim of General English is to improve all the four skills, regardless of the language content.

Consequently, Business English courses need to be carefully planned. The delegate or delegates (if the course is not one-to-one) should initially have their needs and objectives, as well as their language level, analysed before the specific training programme is drawn up. A delegate usually does not want to waste valuable course time learning skills or practising language which are not relevant to his/her professional requirements. Business English training courses are normally paid for by companies and the delegates are therefore in some way accountable for what is achieved. As a result, some sort of agreement needs to be established between the training organisation and the delegate’s company before the training course begins Answers to questions such as: ‘how many hours of training will the delegate require in order to achieve his/her stated objectives?’ or ‘What can the delegate expect to be capable of doing at the end of this course of X number of hours?’ need to be taken into consideration

Company English language training budgets are spent almost entirely on Business English courses. It is therefore imperative that language training organisations fine-tune their service and put themselves in a position from which they can respond rapidly and effectively to this ever-increasing demand.

© Communicaid Group Ltd.2010

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